Report Abuse

Lymonah is a multi-tenant SaaS platform that lets creators build stores, sell courses, and send email campaigns to their own audiences. Content, products, and emails published through Lymonah belong to independent creators (tenants), not to Lymonah itself.

We take abuse seriously. If you believe content hosted on a Lymonah store, or an email sent through our platform, violates our policies or the law, please report it using the channels below.

What you can report

  • Spam or unsolicited bulk email sent from a Lymonah-hosted sender
  • Phishing, fraud, or scam attempts
  • Copyright or trademark infringement (DMCA)
  • Harassment, hate speech, or threats of violence
  • Child sexual abuse material (CSAM)
  • Malware, security vulnerabilities, or other platform abuse
  • Impersonation of a person or brand
  • Any other content that is illegal under applicable law

Where to send your report

What to include in your report

To help us investigate quickly, please include as much of the following as you can:

  • The URL, store subdomain, or sender address involved
  • The date and approximate time the incident happened
  • For email abuse: the full raw email headers and the message body
  • Screenshots or other evidence
  • A clear description of why you believe the content is abusive or unlawful
  • Your name and a way to contact you for follow-up

Copyright (DMCA) notices

If you believe content hosted on Lymonah infringes your copyright, send a notice to dmca@lymonah.com that includes:

  1. Your physical or electronic signature.
  2. Identification of the copyrighted work you claim has been infringed.
  3. Identification of the infringing material and its URL on Lymonah.
  4. Your contact information (address, phone number, email).
  5. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
  6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner’s behalf.

What happens after you report

  1. We acknowledge legitimate reports within a few business days.
  2. We investigate the report and the account involved.
  3. Depending on what we find, we may issue a warning, remove the offending content, suspend or terminate the account, and, where required, cooperate with law enforcement.
  4. We do not share a reporter’s identity with the reported party unless required by law or by a valid legal process.

Email senders and unsubscribes

Every marketing email sent through Lymonah includes a working unsubscribe link. If a sender on our platform ignores opt-outs or continues to email you after you unsubscribed, please report it to abuse@lymonah.com with the full email headers.

Creator responsibilities

Creators using Lymonah are solely responsible for the content they publish and the emails they send. By using the platform, creators agree to our Terms of Use and Acceptable Use rules. Violations may result in suspension or termination without refund.

Contact

For anything that does not fit the categories above, contact us at abuse@lymonah.com.